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FAQs
How to sign up for Restart?
  1. Download Restart app. Our free app is available in App Store or Google Play.
  2. Set up your account. Sign up for the card in the app in minutes.
  3. All set! Your application is already being processed. Once you have signed up for a card, you'll get more detailed status information about your application in the app. When approved, you'll get access to a Restart debit card and all the banking services we provide.
  4. Wait for card delivery. Standard delivery takes up to 15 days and it's free of charge.
How much does it cost?
With Restart opening an account is free of charge. We do not charge any monthly maintenance fees, offer free card delivery and fee-free cash withdrawals from more than 30,000 ATMs nationwide. You can find more information about the fee schedule here.
How am I being protected with Restart?
Your funds are held by USALLIANCE Financial, and are federally insured for up to $250,000 with the NCUA.
Can I use my Restart card outside of the United States?
Yes! You can continue to use your Restart card abroad anywhere Visa is accepted. Foreign transaction fees may apply. You can find more information about the fee schedule here.
What is required to sign up for Restart?
  1. You must be 18 years of age, or older;
  2. Have a government-issued photo identification document: it could be a driver license (DL), identification card (ID) or passport;
  3. SSN or ITIN number;
  4. A US phone number;
  5. A US address where you can receive your Restart card (P.O. boxes are not valid).
* Sometimes we may ask to provide additional details if we are unable to verify your identity.

What if I still have questions?
You have a few options:
  1. You can ask your questions by clicking a chat bubble icon in the bottom right corner of this page. Our friendly team will reach out to you with an answer as soon as possible.
  2. You can also email any questions you may have at support@restartbank.com
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